Cozy Ottakring

Very homely, relaxing and cozy but the electronic key system is an unnecessary, stressful adventure.

The property was really cozy indeed and perfect to unwind in the evenings after a long day of sightseeing. It really felt like sort of having a home to go to and call it a day.
The shower temperature and pressure was great as well and the bed and sofa (that my friend used) were quite comfortable for a nice sleep.
Very well equipped with appliances too. We didn't end using them but it is nice to know that there is washing machine and detergent in case you need to freshen up your clothes during a longer stay for example, or an oven to bake a pizza or something if you don't feel like eating out.
Very close to supermarkets to get what you need.
Very close to public transport, that gets you downtown in no time and with little fast food places to grab a bit even later in the evening when supermarkets and restaurants are closed.
Fairly quiet and safe looking neighbourhood too.

What could be improved: The electronic lock check in system is a big and actually unnecessary problem. I would probably give this property almost a perfect score if not for that, because it is avoidable.
You unlock online instructions (via link) on the time of your scheduled check in. The exterior building door code worked and we got in. We went to the first floor only to realize there were two rentals there. The instructions never mentioned a flat number. We tried both, but the electronic lock system never worked despite us trying different interpretations of the instructions, as they were a bit vague. A quick video showcase here would help and would be possible since the instructions are pretty much on an web page.
We called the property. They didn't respond but we got a call back very soon after. Any time we spoke with someone on the phone, they were very polite and very helpful. I have to say that and I really appreciated it.
We ended up receiving verbal instructions on how to get the key from from a key box with a lock code inside the building (under very spotty reception inside the hallways of the building), but at the end we got the keys and got in.
That was so much time unnecessarily wasted and so much unnecessary stress.
The day before our check out, we received some check out reminders. I asked for a reminder for the keybox number and its code. The answer I received was that this was in the instructions. Nothing of that sort was in the instructions though. I had to deal with calling for phone support again during my checkout. There was quick response, but again it was such an unnecessary extra stress during checkout.
Everything could be as simple as "Use code X to be buzzed in the building. Go to floor X. Get the key form keybox X using code X. Your flat (number X) is on floor X. When leaving, return the key to the box and reset the code".
If your electronic locks keep failing, just switch to the key system, it's there already anyway.

Pleasant

-What you see is what you get , very decent place for this price in Vienna
-Bed is comfortable
-Nice hood, close to U and trams

What could be improved: -Getting charged with a deposit days before check in is not a good practice (never seen that before in any place in the world)
-No soap or any bathroom amenities.
-Door is tricky (everyone leaves same comments about it)had to call and get a new code to enter

Very good

A cosy apartment equipped with everything you may need
2 mins from the tram that goes straight to the city center

What could be improved: You must have internet to check in. The lock is a nuki numeric lock, and the code may not work for you, so prepare you roaming calls because you will spend 10 mins talking to support to get the override code, which btw is written on one of the books in the apartment

Exceptional

Perfect appartment for a stay in Vienna. Well equipped kitchen to prepare your own meals. Several stores and good restaurants nearby and easy public connections to the rest of the city.

Exceptional

Very convinient appartment, feel like at home. All necessary is inside and more. Modern design.

What could be improved: Only one ventilator, it was too hot in case of air conditions restricted in Vienna.

Very good

Very nice and modern apartment (pictures are accurate). It was shining clean when I arrived and had basic kitchen utensils. The U-bahn station Ottakring is very close so it is easy to get to the more central parts of the city.

What could be improved: The "smart" lock. I had trouble getting in from start, but the first day I did succeed in getting the door to unlock after a few attempts. On the failed attempts I could hear something turning in the door, but it didn't properly unlock. I wrote to the host about my issues but didn't get any response. The second day I wasn't able to unlock the door from the outside at all so I called for help and got instructions on how to retrieve a physical key from a key box. From then on, it worked just fine.

Nice, clean place but difficult to resolve issues of access, wifi, etc because of communication.

No breakfast

What could be improved: Dealing with management. Very poor communication. I do not speak German and responses to problems a headache. Access was difficult.